Conciliation Policy for VNRStore.com

Purpose

At VNRStore.com, we are committed to providing a positive shopping experience for all our customers. In the event of any dispute or disagreement between VNRStore.com and our valued customers, we strive to resolve the issue in a fair, transparent, and timely manner through a conciliation process.

Scope

This policy applies to disputes arising from purchases made on VNRStore.com, including issues related to product quality, delivery, and service.

Conciliation Process

1. Filing a Complaint

   • Customers may initiate the conciliation process by submitting a formal complaint via:
     • Email: support@vnrstore.com
     • Contact Form: Available under the "Contact Us" section on VNRStore.com
   • Please include:
     • Order number
     • Details of the issue
     • Supporting documents (e.g., images of the product, invoice)

2. Acknowledgment

   • Complaints will be acknowledged within 2 business days. A reference number will be provided for tracking purposes.

3. Initial Review

   • The complaint will be reviewed by our support team within 7 business days.
   • During this period, additional information may be requested from the customer.

4. Proposed Resolution

   • Once the review is complete, a resolution will be proposed. This may include:
     • Replacement of the product
     • Refund (partial/full)
     • Store credit
     • Other amicable solutions as deemed appropriate
   • The proposed resolution will be communicated to the customer via email.

Timeline for Resolution

• Most complaints are resolved within 15 business days. Complex issues may take longer, in which case the customer will be informed of the updated timeline.

Customer Obligations

• Customers must respond promptly to any requests for additional information or documents.
• Customers should ensure that the product is not further damaged after reporting the issue. Failure to do so may impact the resolution process.

Third-Party Mediation

• If the dispute cannot be resolved through the above process, either party may opt for third-party mediation through a government-recognized dispute resolution body.

Exclusions

The following cases are not eligible for conciliation:

• Products damaged due to misuse or negligence by the customer.
• Complaints filed beyond 30 days of product delivery (unless stated otherwise in the return policy).
• Issues related to unauthorized reselling or tampering of products.

Contact Us

For any questions regarding the conciliation process, please reach out to our support team:
Email: support@vnrstore.com
Phone: +[917887087707]
Working Hours: [11:00 AM to 3:00PM]